Most of our orders are processed within 24 to 48 hours and will then be shipped out. The Custom orders will take more time depending on the Quantity and other factors. The time in transit varies between three to five business days for regular items, while customized products will take a longer time and will be duly informed. After shipping, an e-mail will be sent to you with the information about your package. Your credit card will be credited for any product(s) that does not reach you. If you have any questions about your order, please contact us by e-mail firstname.lastname@example.org .